• What do I do if I need more product information?
• How can I get a sample of upholstery fabric?
• What forms of payment do you accept?
• How will I know that my order has been received?
• How do I cancel or change my order?
• What are the shipping rates and options?
• How long until I receive my order?
• How can I track my order?
• What is your return policy and warranty?
• What if my furniture arrives damaged?

We also welcome you to visit us at our Los Angeles sofa factory showroom to see our floor models and tour our production facility. The  factory showroom located at 1115 E. Dominguez St. in the City of Carson. Factory showroom hours are Monday - Friday 10am - 6pm and Saturdays 11am-5pm. The factory showroom is closed on Sunday.

Immediately after placing your online order you will be presented with a screen confirming that your order has been accepted and giving you an order number for future reference. Within 12 to 24 hours you will receive a second  e-mail from us confirming that you order has been entered into the manufacturing process and giving you our estimated ship date and any applicable freight charges.

Due to our rapid manufacturing time, order changes must be made within a 24 hour time frame from when the order was placed. Cancellations will only be accepted up until 48 hours after you place your order. 

We offer both convenient local and nationwide delivery on all our furniture products. Unlike other E-tailers who build in the delivery cost into the product price, FunkySofa doesn't disguise our delivery costs. Our factory direct prices are lower even with a delivery charge. We encourage you to check and compare.  

Our Nationwide Standard Delivery Service includes online tracking, appointment scheduling, and curbside residential service. White Glove Service is also available as an option and include all options above plus inside delivery up to three flights of stairs and placement in the room of choice.

If you are ordering in bulk in quantities not listed below please contact us at 1-800-566-6578 for nationwide truckload and partial truckload rates. We pride ourselve in offering some of the most competitive shipping rates in the industry.

Order and delivery times vary with product category. All orders are shipped directly from our own factory warehouse so we control distribution and can track your order. Please allow approximately three  to six (3-6) weeks from date of order for upholstered sofas, chair and loveseat to be shipped from our warehouse. Shipping times vary depending on your geographical location from our Southern California warehouse, but generally range from 2  to 10 business days.

You can contact us 24 hours a day and we will track your order as it moves from the factory through the distribution system, to your home or business. You can get a status report by contacting us via our online Customer Care form click here along with your order number and we will begin tracking your order and respond back within 24 hours.

All of the products offered through FunkySofa.com come with a full manufacturers warranty. These warranties vary in length from one year to lifetime. Please see the About Us section of this website for complete warranty information on our products. For easy identification, do not remove the white law labels from the bottom of your furniture.

It is your responsibility to inspect your order when it arrives to make sure that it is what you ordered and that the item(s) are undamaged. If the freight arrives and the contents are visibly damaged, please refuse the damaged item  and contact us immediately at (800)566-6578, so we can get a replacement order sent to you. Please note that if you accept the furniture and sign off on the freight bill presented by the delivery person, you are considered to have accepted the product in good condition, and cannot request replacement furniture if you later see damage.